Servicing Over 20,000 Chat and Email Conversations Per Day

Every customer who contacts your company through email or chat channels expects a fast, accurate response. With thousands of contacts per day, companies struggle to maintain response times while delivering high-quality customer communication.

Leading organizations have discovered how smart outsourcing can reduce customer care expense while providing skilled, quality responses from specialists working as a virtual team member.iEnergizer has deep experience delivering chat and email services to customers in industries including:

  • Gaming
  • Consumer Durables
  • BFSI
  • Healthcare
  • Legal
  • Publishing
  • Communications

Our comprehensive contact response services include:

  • Customer Care
  • Technical Support
  • Order Fulfillment/Verification
  • Complaint/Query Resolution

Our proprietary Email Management System allows us to track inflow/outflow volumes and pending status in real time, and derive process and customer analytics that provide value-added insights. Dynamic dashboard reporting gives real time snapshots of process flows and performance, allowing us to consistently surpass client expectations through tight process management.

Reactive and Proactive Chat Services

Reactive Chat
Live online chat provides a compelling human interface to help customers navigate purchase processes, make online payments or troubleshoot product or service issues.

Proactive Chat
Delivers chat windows to anticipate the needs of web visitors based on a set of predefined algorithms.

Talk to one of our customer contact specialists.