E-mail has now become a primary tool for data transmission and customer relationship management. Consequently, many companies are now outsourcing their e-mail support services. We have successfully and competently handled email support services across verticals such as Gaming, Banking & e-Commerce.

Our email response services are comprehensive and include:

• Customer Care
• Technical Support
• Order Fulfilment / Verification
• Complaint / Query Resolution

Our indigenous e-mail Management System (eCRM) allows us to track inflow / out – flow volumes and pending draft status. It also allows us to configure reports to client–specific TATs to ensure that all response SLAs are met. Dynamic dashboards give a real-time snapshot of the volumes being processed and the current pendency status. This ensures that we always surpass our client expectations through close and accurate monitoring of email traffic.

Chat Services at iEnergizer include both reactive & pro-active chat.

Reactive chat – This standard chat function is supported by us across verticals such as Banking, Gaming & Consumer Durables. Live online chat can be one of the most compelling tools you can use in building customer relationships. You actually provide your customer with a human interface to help the customer navigate through various activities such as purchase processes, making online payments etc. and our team of specialized professionals provide high levels of service making the experience rewarding for both Customer & Client.

Pro-active Chat – In addition to standard reactive chat services, some of our clients offer pro-active chat wherein chat windows are presented to customers visiting their website based on a set of pre-defined algorithms.