iEnergizer has established a hub of excellence to design, develop and provide a wide range of solutions across the globe to expertise various sectors, both International and Domestic, catering to the specific needs of the companies who are looking at global outsourcing to meet the challenges of the new age. Apart from exploring the international front, iEnergizer is also committed in providing quality and value based services within India as well, aiming to establish a benchmark of expertise across the global market.

OUR OFFERINGS

Outbound sales of value added services for one of the leading Telecom service providers in India

Ground Breaking Technologies and solutions have redefined the telecom business in India as well. Telecommunications accelerating their business dramatically in India has now detonated a new expansion enhancing customer service support, keeping in mind the cost and risk reduction factors, along with increased profitability.

iEnergizer provides a lucrative quality support promoting the value added services of one of the leading Telecom service provider in India by implementing change strategies to improve sales and profit.

Inbound / Outbound Customer Service & Inbound Technical Support for one of the leading brand in Consumer durables and home appliances firm in India

iEnergizer’s One Stop Solution provides integrated and customized solutions to the booming stepped up consumer market in India. We provide simple to high-end tech support including customer service, product feature/services support and troubleshooting with an exceptional experienced pool of resources, which specializes in providing multi – lingual support ( covering all major regional languages) for one of the leading brand in Consumer durables and home appliances firm in India.

iEnergizer is the only hub for this client in India providing end- to- end services that are tailored to suit the client’s requirements aiming relentlessly to deliver a superlative customer experience and in addressing the client’s specific business goals.

Back office support for one of the leading European banks handling their India credit card operations

The Banking and Financial service industry across the globe is facing tremendous competition and is slowly heading towards outsourcing analyzing the seeming gains that would help them to be at the top of the heap.

iEnergizer expertise in providing a world class financial services offering, helping them improve their competitive advantage providing a two way benefit. With the help of skilled and multi talented trained individuals, we provide a wide suite of services to one of the leading European banks specializing in handling their India credit card operations which has more than 3,568 branches in over 78 countries providing wide array of services in various segments including Credit Cards. Our offerings include a wide array of services providing Transaction and Customer Support Services, Financial and Remittance Reconciliation, and Investigation and Dispute Handling as well.

Inbound and Outbound operations on PAN India basis for a world are leading car manufacturing company.

iEnergizer provides support to a leading car manufacture by providing round the clock customer support for all kinds of break downs and complaints. Our teams are also responsible for putting together a customer satisfaction survey for all customers who have either bought a new car or have got their car serviced. There are many marketing activities that we take care of for this segment. This would include generating leads from enquiries and other available sources.

Inbound and Outbound operations on PAN India basis for India’s premier Networking Services Company, primarily through the satellite media.

Within this domain; iEnergizer handles and manages all technical queries related to virtual satellite links used by big businesses who could encounter issues with up linking and down linking.

This support can mean a lot to the banks as they directly affect ATM machines and need to be brought up in no time. Our people have to ensure that every complaint is assigned to the appropriate department and needs to be closed in the stipulated SLA. This can very well be called a coordination job where in the teams have to ensure that both ends are regularly updated and informed about the progress of the issue.